How do I return an item(s)?

Vivalicious gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

    Returns Terms and Conditions

    The table below sets out our return policy with respect to certain product categories

    • RETURN
      • You have received a wrong product
      • You have received a product that is not as described on the Site
      • You have received a damaged product.
      1. If the return reason is
      2. Change of mind,
      3. Not as expected,
      4. Ordered by mistake,
      5. Ordered wrong color or size.
    • POSSIBILITY
      • Yes
      • You must return the product within seven (7) days of receipt of shipment.
      • Only in certain conditions.
      • You have a right to return a product within seven (7) days of receipt of shipment.
    • RETURN CONDITION
      • Product is unused, in original unbroken packaging and includes all tags.
      • Non-returnable Products. Refer to product list in clause below.

    Non-returnable Products.

    You do not have a right to return, replace or exchange products in respect of:
    Products that have been used or damaged by you or are not in the same condition as you received them.
    • Items on sale.
    • Items that are not in original condition and packaging.
    • Item that were sealed and required their hygienic level to be intact from the manufacturer.
    • Santa delivery orders are not eligible for returns.
    • Orders shipped to international destinations [Outside EU].
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    Your Refund:

    • For delivered products, we will refund to you the product amount in full (excluding the original shipping fees plus the return fees in case of the product is not as expected.
    • If the products are faulty or not as described on our Site; or
    • If you reason for return is due to an error on our side, such as an error in pricing or description, etc.
    • For products not delivered, you will receive a full refund if you cancel the order before shipping.

    Refund Procedure:

    • We will issue a refund back to your credit/debit card.

    Refund Timescale:

    Your refund will be initiated once your product is received back in our fulfilment center and inspected by our team, and the final refund will be received by you as follows:
    • If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our fulfilment center;
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